FAQ

Published version: 2026-07-16

What payment options appear at checkout?

For precise and service-focused recordkeeping throughout store administration, transactions are presented in U.S. dollars (USD). For practical and disciplined expectation setting for the matter under review, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

What shipping destinations are accepted?

For direct and plain-language decision-making within the published service framework, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For traceable and uniform decision-making for the matter under review, international addresses are not served.

When should I expect delivery?

For formal and disciplined fulfillment throughout the customer process, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For practical and responsible service for the matter under review, a tracking number is provided after carrier acceptance.

Where and when will the refund arrive?

For documented and measured application for the matter under review, an approved refund is returned to the original payment method within 5–10 business days. For precise and responsive recordkeeping within the stated policy scope, the bank or card issuer may need additional time to display the credit.

Can I change my mind after delivery?

For reliable and customer-ready policy operation within this operating standard, customers may request a no-reason return or exchange during the 30 days after delivery, and the merchant pays return shipping. For precise and stable review when the rule is applied, product exclusions apply to voluntary returns only and never remove relief for a damaged, defective, incorrect, or incomplete order.

What are the support hours?

For practical and well-defined customer support within this operating standard, contact alaninu at support@alaninuern.shop or 570-905-4694 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For formal and stable expectation setting for customer-facing decisions, support can assist with orders, products, tracking, returns, payments, and privacy requests.

How should I review product details?

For reliable and understandable service during case review, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For traceable and understandable decision-making when the rule is applied, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Merchant and Contact Details

Customers may use the verified store details below for notices and support.

Business name: alaninu
Trade name: alaninu
Email: support@alaninuern.shop
Phone: 570-905-4694
Company address and standard return location: 7501 Daniel Dr, New Orleans, Louisiana, 70127, United States